FAQS - Shipping and Where's My Package and More!

US Shipping:

All orders are shipped from the United States via the United States Postal Service (USPS). Shipping in the US is done via Priority Mail and takes between 2-5 business days after the order is changed from processed to completed. All US orders come with delivery confirmation which is available to use in your account. We do not ship on Sunday, or Holidays. Shipping via FedEx or UPS is not available. The shipping cost for US orders is $6.95 for the first item and $1.00 for each additional item.

International Shipping:

  • International First-Class Mail - Canada and Mexico
    Packages shipped using the United States Postal Service First-Class Mail usually arrive within 2-4 weeks after they are shipped. The rate for International First-Class Mail is $8.75 for the first item and $2.50 for each additional item. This service only offers shipping confirmation, not detailed tracking information. The USPS does not guarantee delivery times for First Class Mail. Items that are shipped via this method are not insured and may not be replaced if lost, stolen, or damaged. Deliveries can take as long as 8 weeks after your order has been changed to completed due to customs.

    International First-Class Mail (All other countries not listed above)
    Packages shipped using the United States Postal Service First-Class Mail usually arrive within 2-4 weeks after they are shipped. The rate for International First-Class Mail is $10.75 for the first item and $3.00 for each additional item. This service only offers shipping confirmation, not detailed tracking information. The USPS does not guarantee delivery times for First Class Mail. Items that are shipped via this method are not insured and may not be replaced if lost, stolen, or damaged. Deliveries can take as long as 8 weeks after your order has been changed to completed due to customs.
  • PLEASE NOTE: All customs fees and duties are the responsibility of the customer. You may be subject to import duties and taxes, which are levied once the package reaches your country. We has no control over customs duties or import fees, and cannot predict their cost. Customs policies vary widely from country to country; you should contact your local customs office for further information. At times, custom policies may also delay the delivery of your package. If the above timeframe has passed and you still have not received your item please contact your local post office or customs office to check on your package, as they are most likely there. If they state that it is not there, please give us an email so we can look into it.
  • Shipments to Australia & New Zealand
    Please be aware that shipments to Australia and New Zealand will often take longer than the estimated transit time above. Delays of 1 to 2 weeks past the estimates above are not uncommon for these areas.
  • Shipments to Brazil
    Please be aware that shipments to Brazil will often take longer than the estimated transit time above. Brazilian customs processing is very slow and can often add 2-3 extra weeks to estimated delivery times.
  • Shipments to Asia, India, Middle East, & Russia
    While most packages shipped to these areas are delivered without problems we cannot guaranty delivery or insure these shipments. Often times, shipments to these areas take much longer, even being delayed up to eight weeks.

  • If any of the timeframes listed above have passed and you still have not received your order please contact us here.

Order Tracking:

Packages shipped within the United States are shipped with a tracking and delivery confirmation number. This means you should be able to track you package right up to your door. You will receive a shipment confirmation email with a tracking number once the package is processed by the USPS. Information is generally available on the evening of the date the package was shipped. Please be aware that the USPS provides only a delivery confirmation service for some remote destinations, not a tracking service. Confirmation of delivery or attempted delivery is always provided.

Lost Shipments:

All USPS mail shipments within the United States will be considered lost if they have not arrived after 15 business days per the USPS. Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund. Packages that are confirmed delivered by a delivery confirmation number are NOT eligible for a refund. Please make sure the shipping address you use for your order is to a safe and secure location. Packages that are stolen after delivery are not eligible for a refund and the customer will need to file a claim with the USPS.

Incorrect Addresses:

Please make sure you have entered your shipping address correctly BEFORE submitting your order. If you notice an error, contact us by email immediately. We try to ship all packages as soon as possible to get them delivered to our customers quickly. Many times we are unable to change a shipping address before a package is already in the mail. Packages that are confirmed delivered to the address on the order are NOT eligible for a refund. Packages returned to us because of an incorrect or incomplete address may be assessed a 20% surcharge for redelivery.

Guaranteed Delivery – US:

We guarantee that your domestic package will be delivered to the address you provided to us. If your package is lost by the carrier, we'll replace it - FREE. Every package we send inside the US has a delivery confirmation number. This is our proof of delivery. If your package is lost, and the carrier cannot give us confirmation of delivery, we will send you a replacement of your order at no cost to you. (If the carrier has proof of delivery, yet you say that you did not receive your package, you must file a claim directly with the carrier, using the delivery confirmation number we will provide for you). You must allow enough time for the carrier to deliver your package. In the case of the USPS, it can take up to 20 business days to deliver your package. Please wait the required amount of time before notifying us of an undelivered package.

 

Processing Orders: 

During normal times an order is packaged and sent to the Post Office within 2-4 days, but during a new DVD release this process can take anywhere between 7-21 days, depending on the amount of orders.  We try our best to get the items out as quickly as possible, but delays can happen.  When an order changes from Processed to Completed you will get an email (make sure your email address is Valid) stating that your order has shipped, and if you live in the US you will get your tracking information.  No international orders have tracking information.

Taxes:

Only Illinois residents are charged tax.  Since we are based out of Illinois we must charge tax to all Illinois residents.

Declined Orders:

Most orders are declined due to not inputting your exact billing address. This needs to be exactly the same as what your credit card uses.